Training and culture development tailored to your needs.

Keeping your staff up-to-date on everything they need to know and the certifications they need to have isn’t easy. With CPD Online and Training Bundle, helping your staff stay informed is easier than ever. CPD Online is a Learning Management System (LMS) that provides role competency development and career pathing scenarios. The LMS offers a host of webinars and structured curriculum options, and the Training Bundle delivers unlimited access to Schools and webinars on today’s challenges and growth opportunities. Both development options are designed to give your staff the necessary training without leaving their desk. From complete curriculums, professional certifications, on-demand options, and more, your team will be ready for whatever is thrown their way. 

Looking for a  systemic change that will lead to deeper member satisfaction and engagement?
Great service should be a value for all credit unions, but only if you do it differently. You can create member loyalty by differentiating your credit union from the rest. This, in return, grows engagement from credit union staff and members through comprehensive organizational change. Member loyalty helps revamp your credit union’s structure and culture, which gets your employees more invested in their work and empowers them to create a better experience for members.


CPD Online: track measurable results and encourages independent learning.

CPD Online is the premier web-based training service for the credit union industry, and it’s regularly updated with information to keep your team informed on relevant topics. If you’re looking to track staff training in one system, online and face-to-face opportunities, then CPD Online is the solution for you.


CPD Online

Training Bundle: unlimited access, unlimited opportunity

A Training Bundle subscription offers thorough and detailed fundamental learning, updates, and current issue discussions on compliance, marketing, lending, finance, human resources, training security, operations, and more. You can also train all your credit union staff in all branches and offices with one Training Bundle.

Training Bundle

Creating Member Loyalty: Four Member-Centric Training Programs to take your credit union to the next level.

From top to bottom, the CML programs provide a comprehensive and practical approach to developing the essential skills needed to forge exceptional member and employee experiences. Grounded in a behavior-modeling approach, the CML Programs equip trainers at your credit union with time-proven practices to train the key skills used in service and sales and practice scenarios that allow learners to apply newly gained skills.

Creating Member Loyalty

Standardized Format

Training is consistent from one branch to another, and content is regularly updated so your team is informed on relevant topics.

Budget Friendly

Online credit union-specific content brings your team the information they need to fulfill their duties without the costs and time associated with travel.

Self-Paced Training

Staff learns on their own schedule and at their own pace so their energy levels and focus are maximized for retention.

Easy Administration

Managers and HR can easily track and monitor training progress in one system and leverage built-in competencies and career path scenarios to get a complete picture of employee progress.

Designations and Certifications

Interactive eSchools allow staff to be trained on valuable content and in some cases, receive designation and/or recertification – All from their computer.

Flexible Format

Staff have access to live and recorded webinars, audio conferences, and eSchools.

Current Issues and Trends

Comprehensive training on current matters, including vital updates, impacting compliance, marketing, lending, finance, human resources, training security, operations and more.

Cost Savings

The subscription provides unlimited access for staff, regardless of the location, so they can attend every event once, or multiple events multiple times - there's no limit.

Jose Ortiz
Jose Ortiz Sr. Business Solutions Manager
Melanie Koch
Melanie Koch Sr. Manager, Learning & Development
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