Transform member experience by turning insights into brand-defining actions.
Making every member interaction consistently flawless, surprisingly easy, and extraordinarily engaging is a differentiator in today’s marketplace. One bad experience can have a ripple effect, but making a great impression can lead to repeat business and credit union membership growth. That’s where MemberXP comes in. MemberXP specializes in helping credit unions create brand-defining member experiences. They can help you measure the touchpoints of every member experience – from joining the credit union to getting a loan to using your mobile app – so you’ll have actionable insights to strengthen and expand your unique member journeys.
Omnichannel Member Feedback
Create listening posts for members at every touchpoint and customize a voice-of-member program that works for your credit union.
Mystery Shopping
Turn your staff into brand ambassadors with a custom-crafted program that measures up to 144 factors.
Member Experience Scores
Track promoter scores for experiences and encounters by region, branch, and key demographics.
Voice of Employee
Capture internal customers' perception of each service delivery action to discover coachable moments.
Jose Ortiz
Sr. Business Solutions Manager